Sometimes despite your best efforts, things go wrong and your event will need to be cancelled or rescheduled. The deposit you have paid to secure your booking with Strings at Hand by Collusion pays for the process of administration including booking musicians, arranging music and organising logistics. Due to this, deposits made for Strings at Hand services are non-refundable.
Refunds of all other payments, including balances of payment, are taken on a case-by-case basis and are conditional on the time proximity to your event.
If a musician is unable to play for your event due to ill-health or major incident, and the ensemble you booked is reduced in size by one musician, Strings at Hand by Collusion will refund the cost of that musician's fee. This has never occurred in 15 years of operation.
We can't refund services if you change your mind, but Collusion honours your statutory rights to refund under Australian consumer law.
We're still in the process of setting up our sparkling online shop. Until then, selected purchases (digital and tangible) can be made through CD Baby, Australian Music Centre and iTunes.
Each site has its own Shipping Policy which you can find on their website.
Sometimes despite the best efforts of Collusion and bubble-wrap, things get damaged in transit. If you purchased directly from Collusion - at one of our concerts or online - and the product arrived damaged or broken, Collusion will work speedily to get you a replacement. Contact us via email as soon as you receive the product so we can fix the situation for you.
Refund policies through third-party sites are at the discretion of the re-seller.
We can't refund products if you change your mind, but Collusion honours your statutory rights to refund under Australian consumer law.
We're still in the process of setting up our sparkling online shop. Until then, selected purchases (digital and tangible) can be made through CD Baby, Australian Music Centre and iTunes. Payments as per these third-party sites.
Collusion has four exceptionally produced CDs that your customers will love. Contact us today to talk about how we can work together to get our music into their lives.